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ODIN Contact Information

ODIN Office Hours
Monday through Friday, 8:00a.m. to 4:30 p.m.         email: - all ODIN staff

Emergency Procedures
If you are experiencing an Urgent problem with any ODIN service please follow the emergency procedures below to receive the most expedient resolution to the problem.

     Call 701-777-6346 – leave message if necessary as all ODIN staff will get the message.      

Urgent means that the entire system or module is down, either for one library, a few libraries, or all libraries. No work can be done by your staff, and/or the online catalog is unavailable. Data integrity maybe compromised and work in progress may be lost.

ODIN Maintenance Hours are Saturday @ 6pm through Sunday @ 1pm.
If ODIN is not available during this time, please understand that maintenance may be underway.

Mailing address:
ODIN / North Dakota University System
Core Technology Services
4349 James Ray Drive
Grand Forks, ND 58203

ODIN Staff
Ellen Kotrba, Director of ODIN
Manages the operations of ODIN, coordinates staff responsibilities, identifies technology needs, budget allocation and promoting and sharing the overall vision for ODIN services
    -ODIN Policies, Finances, Budgets,
    -Communications, ODIN Contracts,
Linda Allbee, Assistant Director
Assists in the management of operations for ODIN in coordinating staff responsibilities, identifying technology needs, budget allocation and promoting and sharing the overall vision for ODIN services
    -New Librarian Training
    -"Did You Know" recordings
Cheryl Hoffmann, Administrative Support Specialist
    Billing, Statistics, Administrative Tasks,
    Travel Assistance, Mail
Jason Bedsaul, Senior Library Systems/Applications and Web Integrator
    - Discovery interfaces & Proxies
    - all web page issues
    - Custom Services
    - Technical Issues
vacant, Library Systems/Applications Integrator
    - Discovery interfaces, Technical issues, Custom Services, Proxies, all web page issues
Ginny Millette, Technical Support
    Circulation, Acquisitions/Serials, Course Reserves, Tables
    - Polaris Circulation
    Polaris Permissions, Search, Workstations
Megan Lysford, Technical Support
    - SFX, Alma Circulation, Alma Permissions
    - Polaris Acquisitions/Serials
    - Global Changes, Central Discovery updates
Lynn Wolf, Technical Support
    Primo, Printing, Job List, Services
    Patron Scrubbing, Loaders, Form Management
    - Polaris Cataloging; Alma Cataloging